Privacy Policy

At TransXpress, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and safeguard your information.

Information We Collect:

• Name, address, phone number, and email

• Moving details such as date, origin, and destination

• Payment information (processed through secure gateways)

How We Use Your Information:

• To schedule and complete your move

• To communicate updates and confirmations

• To process payments and issue invoices

Data Protection: Your data is stored securely and only accessible by authorized personnel. We do not share or sell your personal information to third parties without your consent.

Cookies: Our website may use cookies to enhance user experience and track website performance.

For any privacy concerns, please contact us at transxpressswiftshipment@gmail.com.

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Terms and Conditions

These Terms and Conditions govern the use of services provided by TransXpress.

1. Booking and Confirmation:

• All services must be booked in advance via our website, app, or customer care.

• Confirmation will be sent via email or SMS upon successful booking.

2. Liability:

• We handle your belongings with utmost care. However, we are not liable for damage due to unforeseen events like natural disasters, road accidents, or poor packing by the customer.

• Valuable or fragile items should be disclosed beforehand.

3. Customer Responsibilities:

• Ensure accurate information is provided regarding the volume and nature of goods.

• Be present or arrange someone to be present at both pickup and delivery points.

4. Pricing and Payments:

• Quotes are based on the information provided. Changes in scope may affect pricing.

• Full or partial payment may be required prior to the move.

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Cancellation and Refund Policy

We understand that plans can change. Below is our policy on cancellations and refunds.

Cancellation by Customer:

• 48+ hours before scheduled move: Full refund, minus any transaction fees.

• Less than 48 hours: No refund.

• Same-day cancellation: No refund.

Cancellation by Company: In the rare case we need to cancel or reschedule, you will receive a full refund or be offered an alternative date.

Refunds are processed within 7-10 business days to the original payment method.

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Shipping and Delivery Policy

We aim to provide reliable and timely relocation services.

Delivery Timeline:

• Local moves: Same day or next-day delivery.

• Intercity moves: Delivery timelines will be communicated based on distance and logistics.

Delays: Delays may occur due to traffic, weather, or other unforeseen issues. We will keep you informed at every step.

Tracking: For long-distance moves, tracking and status updates will be provided through SMS/email.

Damage or Missing Items: Report any missing or damaged items within 24 hours of delivery. We’ll initiate an investigation and compensation as per our terms.